Terms of service

1. Before your first session

Every participant signs the Release of Liability & Waiver before their first session. If you choose to share health details, DEXA scans, or blood work, you’ll also be asked to sign the Health Information Privacy Authorization. Both can be signed in your portal.

Please tell Kate about any injury, condition, pregnancy, or change in your health before each session.

2. Booking

Sessions are scheduled directly with Kate by text at 310.902.8629. A session is confirmed once Kate replies to confirm the day and time.

3. Payment

Single sessions, packages, and programs are paid in full at purchase through our secure checkout. Prices are listed in U.S. dollars and may change; a change never affects a package you have already purchased. Purchased sessions appear in your client portal.

4. Cancellations and late arrivals

Please give at least 12 hours’ notice to cancel or reschedule. Sessions cancelled with less than 12 hours’ notice, or missed without notice, are counted as used.

Sessions begin and end at the scheduled time; arriving late shortens the session. If Kate needs to cancel, your session is returned to your account or rescheduled at no cost.

5. Packages and programs

Packages are for the purchasing client and may not be shared or transferred. Package sessions are valid for 12 months from the date of purchase.

Duet packages are purchased separately by both participants and scheduled as shared sessions; both participants must purchase the same package.

Seasonal programs require the full program commitment described on the Practice page and are paid in full.

6. Refunds

All purchases are final and non-refundable. If an injury, illness, or pregnancy-related medical reason prevents you from continuing, please contact Kate — remaining sessions may be paused or extended at her discretion.

7. Not medical advice

BOM’s movement and nutrition services, and all content on this website and in the Library, are educational and wellness-focused. They are not medical care, physical therapy, diagnosis, or treatment. Consult your physician or licensed provider before starting a new exercise or nutrition program.

8. Your portal account

You are responsible for keeping your login private and for activity on your account. Documents you upload remain yours; you may delete them at any time. We may suspend accounts used in violation of these terms.

9. Website content

Text, photographs, programs, and plans on this site and in your portal belong to BOM and are for your personal use only. Please do not copy, sell, or redistribute them without permission. Links to outside practitioners and resources are offered as a courtesy; BOM is not responsible for their services or content.

10. Limitation of liability

To the fullest extent permitted by law, BOM’s total liability for any claim related to the site or our services is limited to the amount you paid for the service giving rise to the claim. This section works alongside, and does not replace, the signed Release of Liability & Waiver.

11. Changes and governing law

We may update these terms from time to time; the date below shows the latest version. These terms are governed by the laws of the State of California, and any dispute will be handled in Los Angeles County.

12. Contact

Questions? Email kate@bomwellness.com or text 310.902.8629.